🎯 Service Overview

TalksFromTherapy provides AI-powered transcription services specifically designed for mental health professionals. By using our service, you agree to these terms.

👨‍⚕️ Professional Use Only

• Licensed Professionals: This service is intended for licensed mental health professionals
• Professional Standards: You must comply with your professional ethical guidelines
• Patient Consent: You are responsible for obtaining appropriate patient consent for recording
• Confidentiality: You maintain full professional responsibility for patient confidentiality

🔐 Data Processing Agreement

Your Role as Data Controller

As a mental health professional, you are the Data Controller under GDPR. TalksFromTherapy acts as your Data Processor.

Our Processing Activities

We process data solely to provide the following services:

• AI-powered transcription of audio recordings
• Secure storage and organization of transcriptions
• Session management and note-taking tools
• Data export and backup services

Data Security Commitments

• Encryption: AES-256 encryption for all sensitive data
• Access Control: Strict access controls and audit logging
• No Unauthorized Access: We will never access your data without authorization
• Breach Notification: Immediate notification of any security incidents

📱 Acceptable Use

Permitted Uses

• Transcription of therapy sessions with patient consent
• Professional note-taking and session management
• Secure sharing with authorized colleagues (your responsibility)

Prohibited Uses

• Processing recordings without proper patient consent
• Sharing login credentials with unauthorized persons
• Attempting to access other users' data
• Using the service for non-therapeutic purposes
• Reverse engineering or attempting to compromise security

🔄 Data Retention and Deletion

• Your Control: You determine how long to retain patient data
• Account Deletion: You can delete your account and all data at any time
• Professional Requirements: Comply with your jurisdiction's retention requirements
• Backup Retention: Encrypted backups retained for 90 days after deletion

💳 Payment and Billing

• Subscription Model: Monthly or annual billing cycles
• Usage-Based: Fees based on transcription minutes and storage
• Cancellation: Cancel anytime, data retained for 30 days
• Refund Policy: Pro-rated refunds for annual subscriptions

⚠️ Limitations and Disclaimers

AI Transcription Accuracy

• AI transcription may contain errors
• Always review transcriptions for accuracy
• Clinical decisions should not rely solely on AI transcriptions

Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice

🛡️ Professional Liability

Important: TalksFromTherapy is a technical tool. You retain full professional responsibility for:

• Clinical decision-making
• Patient care and safety
• Compliance with professional standards
• Obtaining appropriate patient consents
• Meeting documentation requirements

🌍 Governing Law and Jurisdiction

• Governing Law: European Union law and local regulations
• GDPR Compliance: Full compliance with EU data protection regulations
• Professional Standards: Compliance with local mental health regulations

📞 Support and Contact

• Technical Support: support@talksfromtherapy.com
• Data Protection: privacy@talksfromtherapy.com
• Emergency Contact: Available 24/7 for security incidents

🔄 Changes to Terms

We may update these terms to reflect service improvements or legal requirements. Significant changes will be communicated 30 days in advance.